You can cancel your Encodian Sign subscription through the Billing & Subscription section of your dashboard.
Cancelling prevents your subscription from renewing automatically. Your subscription will remain active until the end of your current billing period.
After your subscription ends, you can still access your existing signature requests, completed documents, and audit evidence for 90 days. However, you will not be able to create new envelopes until your subscription is reactivated.
How to Cancel Your Subscription
- Sign in to to the Encodian Sign management dashboard
- Navigate to Billing & Subscription.
- Select Cancel Subscription at the top of the page.
- Follow the on-screen instructions to confirm your cancellation.
Your subscription will remain active until the end of your current billing period, and automatic renewal will be disabled.
When Does Cancellation Take Effect?
Cancellation takes effect at the end of your current subscription period.
- Monthly subscriptions: Remain active until the end of the current monthly billing period.
- Annual subscriptions: Remain active until the end of the current annual billing period.
You can continue creating envelopes and using your subscription allowance until your subscription ends.
What Happens When My Subscription Ends?
When your subscription ends, you can continue accessing your Encodian Sign dashboard and existing signing activity.
You can still:
- View and manage existing envelopes.
- Monitor outstanding signature requests.
- Access and download completed signed documents.
- Review signing activity and audit evidence.
- Receive updates to existing envelope statuses.
When your Encodian Sign subscription ends, you can no longer create new envelopes.
Existing signing requests can continue through the signing process, and their status information continues to update. Encodian retains the data associated with expired or disabled subscriptions for 90 days, allowing customers to reactivate their subscriptions without losing their existing documents, envelopes, recipient information, and audit records.
What Happens to Outstanding Signature Requests?
Envelopes sent before your subscription ended can continue through the signing process for the next 90 days.
Recipients can complete their outstanding signing actions, and the envelope's status will continue updating in your dashboard.
You do not need an active subscription for previously sent envelopes to continue if it is within that 90-day window.
Can I Access Completed Documents and Audit Evidence?
Yes. Completed signed documents and their associated audit evidence remain accessible through the Encodian Sign management dashboard after your subscription ends.
You can continue accessing and downloading completed documents.
What Happens to My Unused Envelopes?
Your unused monthly or annual subscription envelope allowance is forfeited when your subscription ends.
If your subscription expires or is disabled, any unused additional envelopes may be restored if you reactivate your subscription within 90 days. Additional envelopes remain subject to their applicable expiration dates and payment arrangements. You cannot create new envelopes while your subscription is inactive.
If you need to reactivate your subscription, contact Encodian Support before the 90-day retention period ends.
Can I Reactivate My Subscription?
Yes. Contact Encodian Support to reactivate your subscription.
If your subscription is reactivated within the 90-day retention period, your existing data can be restored.
If you do not reactivate within 90 days, your production data will be deleted, unless a longer retention period is required by law, contract, or another applicable obligation.
If you subscribe again after your data has been deleted, you will be starting from scratch.
Can I Request Early Data Deletion?
Yes. You can request deletion of your data before the standard 90-day retention period ends.
Requests must be appropriately authenticated, and deletion is subject to applicable legal, regulatory, contractual, and preservation requirements.
Encodian Sign does not currently offer self-service data deletion through the dashboard.
For more information, see Data Retention, Backup and Recovery.
What Happens If My Free Trial Expires?
If your 30-day free trial expires without purchasing a subscription, you will no longer be able to create new envelopes.
You can still access your existing information, including signature requests, completed documents, and audit evidence.
To create new envelopes, you will need an active paid subscription.
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